Reviews

Anon,
5.0

17.02.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Staying at Pembroke, we felt very spoilt for our wedding anniversary/Valentines getaway. One of the best hotels to stay in Kilkenny with a nice personal touch, great atmosphere, very comfortable and totally central.


Response:

Hi Dean Thank you for choosing to stay at the Pembroke, we really appreciate it! Kind regards Edel Marketing & Communications Manager

Anon,
5.0

15.02.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

We had a wonderful stay at The Pembroke Kilkenny. From the moment we arrived we were made feel very welcome. The room was spacious and nicely decorated. The Pembroke Kilkenny is in an excellent location within a very short walk of the city and sites. The free on-site parking was very convenient. They have a nice bar with a large selection of drinks and efficient bar staff. A small complaint was the breakfast could have been warmer and the scrambled eggs were not great. Overall we are delighted we stayed at The Pembroke Kilkenny and look forward to returning soon.


Response:

Hi David Thanks for choosing the Pembroke! We are so lucky with our location and our staff, who are a credit to the hotel. I'll pass on your comments regarding breakfast to our Restaurant Manager and Head Chef, as we are always striving to improve and can't without valuable feedback from our guests. Kind regards Edel Marketing & Communications Manager

Anon,
4.8

14.02.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Your staff are your greatest asset. The young lady on reception and the boys in the bar were a joy to interact with.


Response:

Hi Hugh Thank you for choosing to stay at the Pembroke, we really appreciate it! You're 100% right - our staff are a credit to the hotel and we know how lucky we are to have them! Kind regards Edel Marketing & Communications Manager

Anon,
4.5

14.02.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Our room was large, comfortable and very clean. We did not use the bar or restaurant so cannot score them. Central location close to the castle. Spacious bathroom and good shower (soft water).


Response:

Hi Paul Thank you for choosing to stay at the Pembroke, we really appreciate it! Kind regards Edel Marketing & Communications Manager

Anon,
5.0

13.02.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

GREAT hotel and great stay!!


Response:

Hi Victoria Thank you for choosing to stay at the Pembroke, we really appreciate it! Kind regards Edel Marketing & Communications Manager