Reviews

kathleen,
5.0

30.09.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Recommend for sure .... amazing staff welcoming and able to accommodate us in every way ... stay here


Response:

Graham,
4.8

12.09.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

What a fantastic hotel. Very busy with guests including coach trip but service and food quality were top-notch.


Response:

Rita,
4.8

16.08.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

I.have given these ratings as every staff member I came in contact with was friendly professional and seemed to genuinely enjoy their job and want to help. I would like to say special thanks to the night receptionist on Sunday might (English accent) who found some burn gel for me after I received a burn in a local pizza shop who didn't try to help at all. I also appreciated the welcome treats in bedroom acknowledging my birthday. A couple of things that might make stay better would be daily newspaper available in reception and somewhere quiet to do some work if necessary. I did use the bar area which was quiet for about an hour before customers started to arrive for lunch. Breakfast quality was very good however I thought the cheese selection a bit miserable. I have stayed with you before on my annual trip for the Arts festival and hopefully will do again.


Response:

Brandon,
5.0

16.08.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

We had a wonderful stay at this beautiful hotel, which was perfectly located in the heart of Kilkenny. 100% we will return and would recommend the Pembroke to anyone traveling to Kilkenny. Deborah & Brandon, Rochester, NY


Response:

Erin,
5.0

29.05.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

We stayed for 1 night and our bed was SO comfy, and the room was clean and very QUIET. We had a Castle View Room, and overall had a wonderful stay!!! The buffet breakfast was nice, but would have loved a more Homemade, fresh Irish breakfast. Staff were very friendly and we would stay here again. Location is perfect! Walkable to everything and 2 minutes to the Castle! Thank you!!!


Response: