Reviews

Makayla,
5.0

18.06.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

The Pembroke hotel was just a short walk to everything I wanted to see. The only thing that would be helpful would be a better description of the parking. Since there was a gate there we weren't quite sure if it was the hotel and lead us to driving laps around the city until we decided to just park in a public parking lot.


Response:

Hi Makayla, thank you for reviewing your stay at the Pembroke. We're glad to hear you enjoyed it and found our location to be central. We are currently working on new signs for outside the hotel and the car park (which is right beside the main entrance) so our guests will find it easier to arrive to the hotel. Kind regards, Pembroke Kilkenny

Gavin,
4.8

16.06.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Alice at the front desk when we arrived was fantastic. A great and informative welcome.


Response:

Larry,
5.0

13.06.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Your employees go the extra mile. Great stay!


Response:

That's so great to hear Larry! All we want is to make our guests happy! We hope to see you again. Kind regards, Pembroke Kilkenny

Pepita,
4.8

13.06.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Beautiful room (when we asked and obtained one with a view) . The staff were truly friendly and the location is perfect.


Response:

Hi Pepita, sounds like you enjoyed your stay at the Pembroke! Our staff are fantastic, a real credit to us, and our location couldn't be more central. We hope to see you again! Kind regards, Pembroke Kilkenny

Liza,
5.0

12.06.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

The rooms were a bit warm but the staff brought a fan up to one of the rooms (we had two - one for our older sons and one for us). The location and service of your team was very good. We would definitely recommend it to friends.


Response:

Hi Liza, thank you for taking the time to review your stay. Glad to hear we were able to sort out a fan for your rooms! Nothing worse than being too hot to sleep. Thank you for recommending us to friends, we really appreciate it! Kind regards, Pembroke Kilkenny